The physical path from your router to the FH2 servers in Europe can take many different ways to get to the destination.
Think of the internet as a huge road network, which at any time can have delays or closures on any of the routes taken or junctions joining them, due to outages, damage, maintenance or access restrictions.
The "ping" command measures the time taken for the route that is available and that route can often change.
The "tracert" command (trace route) will not only measure the time taken, but will list every segment of the route at each routing server (or junction) on the way.
Your ISP's servers will try to direct your route by the fastest path and so will each server along the way, but that is subject to the options available.
A temporary ISP problem, or also a routing problem, can mean that the usual path which gives you your expected ping is not available for some reason, which may actually be outside your ISP's control.
You can contact them to find out if they are experiencing, or aware of, routing issues to the destination server(s), but there is no guarantee that they will be able to remedy the situation if it is further along the route.