Hello again,
since we had yet another request of a player that has "never played FH2" ever before and just "downloaded the game" to be unbanned, I will copy my reply to him, that we gave in our forums, into this forum here as well so you guys can see it.
"Alright guys, it is simple.
If you get your game and CD key from an unofficial download, from a CD key generator, you have to take into account the fact, that the keygenerator is not that good and that CD Keys do repeat. So if you get a key that someone else has already used on our servers to break the rules, cheat, hack or spread racism, then this key will of course stay banned.
It is your responsibility to obtain your original game and key and not share it with anyone, so you do not get banned for somebody else's actions.
Because of the fact that we do not have a livestream into your living room and we cannot prove or disprove that it was not you in the first place, who got banned with the old key, we do not feel obliged to remove banned keys from our ban list. They are on it for a reason.
You may ask the people who spread this downloading and key generating tool for assistance. But it is not our responsibility to fix the problems that arise from the use of repeatedly generated CD keys."